All prices quoted at check out are based on delivery within Hong Kong SAR and so exclude any local GST or VAT, which may be applicable to some international locations. Prices, specifications and availability are subject to change without notice.
All prices are set in HKD, with options to pay in RMB or USD also offered.
Payment and Title
Payment for online orders shall be made by credit card (via paypal) or by direct bank transfer. Should payment for supply of goods or services be outside of, or beyond, our payment terms you will be liable for all costs, fees, damages, and expenses including legal costs (on a full indemnity basis) and all other fees incurred by us in recovering the amount outstanding. Ownership of the goods remains with BespokeBabyBooks.com and does not pass to you until we receive all amounts owed to us. Your credit card information is processed by Paypal and is not transmitted to us.
While our books have been designed to stand up to the rigorous play of infants, we cannot guarantee that they will not, at some point, be pulled apart. Children should be supervised at all times when using any of our products.
By confirming the placed order, the customer takes full responsibility for the quality of the images that they have inserted within the provided product templates. Please pay attention to warnings about low resolution that are displayed automatically when using low quality images to create printed products. We do not accept any claims regarding print quality in such cases.
If you have any issues with your product, please notify us within 7 days of receipt. The customer shall meet any costs incurred for the return of goods. If, upon inspection, your product has not met with our internal accepted quality levels (AQL), then we will replace it at no charge.
We aim to dispatch all orders within 14 days (plus 1 to 4 days for delivery to HK and plus 10 to 14 days for international deliveries). If for any reason the lead time for your order is going to be longer than this, we will be in touch.
All our delivery prices will be clearly stated during the purchase process.
Prices and lead times will be clearly stated during the purchase process.
Work not started until Payment Received in Full
Work will not be started on a customer’s order until payment has been received in full. This will only be following confirmation by our bank that payment in full has been accepted. For credit card and direct credit payment, this is generally within 24 hours of order acceptance.
We use SF Express couriers to deliver goods to the address specified by the Customer in an acceptable quality and on a timely basis. Once goods have been dispatched BespokeBabyBooks.com will not be liable in any way for delays in the delivery of the Goods. The Customer will be emailed a track and trace number and will be given the details of our courier company in order to chase up late deliveries directly.
Delivery will be deemed to have been completed when the Goods have been delivered to the delivery address as specified by the Customer.
This website, trademarks and associated content and material owned by BespokeBabybooks.com and Gamut Asia Ltd. is protected by copyright. Unauthorised use of any content is strictly prohibited and may infringe on intellectual property rights held by us. Copyright of some material may be held by our suppliers in which case the suppliers retain all rights.
A party will not be liable for non-performance or delay in performance (other than of obligations regarding payment of money) caused by any event reasonably beyond the control of such party including, but not limited to wars, hostilities, revolutions, riots, civil commotion, national emergency, epidemics, fire, flood, earthquake, force of nature, explosion, embargo or any “act of God.”